Engineer performance — based on survey responses received
Branch performance — based on survey responses received
Warranty split
Device brands
Recent customer comments
All responses
Date
Job #
Name
Phone
Brand
Device
Repair
Date In
Date Out
Price
Engineer
Branch
Overall
Quality
Staff
On Time
Recommend
Comment
Follow-up cases
Customers who rated ≤3 stars or said they wouldn't recommend
🔍
Date
Customer
Rating
Branch
Engineer
Status
Age
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Failed message log
✅
No errors logged.
Time
Customer
Phone
Code
Error
Action
Import from Samsung / Odoo (.xlsx)
Download, fill with customer data, then drag & drop below
📂
Click or drag & drop .xlsx file
Reads: Customer Name, Phone Number, Brand, Device Model, Repair Description, Price, Date In, Date Out, Engineer Name, Branch, Warranty, Job Number
Add single customer
🔒 Access & Password
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WhatsApp API — Meta
Each send picks a random delay between min and max. Random delays look more human and reduce throttling risk.
WhatsApp templates per language
Add your approved templates and set the language label (Arabic / Kurdish). The system automatically picks the right one for each customer.
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Service center
Used to generate unique feedback links per customer
Form text editor — edit what customers see
Changes save to database instantly — work on all devices.
Security
Dashboard password is set via ADMIN_PASSWORD in Cloudflare Workers → Settings → Environment Variables.
Submitted tokens log
Tracks which customers have already submitted their feedback. Survives offload so customers can't re-submit after a reset. Clear only when you want to allow resubmission.
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Preview
Edit customer
Confirm send
Select WhatsApp template:
⚠️ No templates configured. Please add a WhatsApp template in Settings first.
Send WhatsApp
Select WhatsApp template:
⚠️ No templates configured. Please add a WhatsApp template in Settings first.
⚠ Offload & Reset
This will export ALL data to Excel then clear the entire database. Customers, responses, and error log will all be deleted. This cannot be undone.